Supertechina (Shanghai) Electronic Co., Ltd. will provide comprehensive and perfect, continuously follow the customers and tackle the problems in time, so the customers can use the products and service from Supertechina (Shanghai) Electronic Co., Ltd. happily.
The earliest solution
The promptest solution
The most reasonable solution
Provide the latest quotation
Update the products quotation in time
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If the products and service from Supertechina (Shanghai) Electronic Co., Ltd. will be problems and deficiency in quality, we will provide the service based on the following terms.
From the time of purchasing from Supertechina (Shanghai) Electronic Co., Ltd., we will provide the according quality-warranty terms.
In the quality warranty time, you can choose to change or fix the goods if non artificial operating reasons.
Definition of quality warranty time:
The quality warranty time starts from purchasing the goods from Supertechina (Shanghai) Electronic Co., Ltd., and confirmed by the original purchasing documents such as sales contract, proforma invoice, commercial invoice, packing list etc.
Replacement and repair terms:
Replacement terms: Within quality warranty term period, if the non-device compatibility issues, or man-made damaged problem, contact us to replace the products (only the products replaced, accessories, documents and gift box not in replacement range. The replaced products are only new products and good working products. Within quality warranty term period, if the products are not produced, the replaced products are new styled products.
Repairing terms: Within quality warranty term period, if the products are in the problems which are in the scope of repairing free of charges, contact us to repair the products freely.
If the products and service are in the following terms, Supertechina (Shanghai) Electronic Co., Ltd., will not fix the goods free of charges.
Can not provide original purchasing documents and proof.
Transform, disassemble and fix the goods privately without the notice of Supertechina (Shanghai) Electronic Co., Ltd.,
Anomalies due to external forces caused by bending, deformation, etc. and products cases broken.
Damaged due to non-operating the products based on the user manual.
Damaged (such as beating, fall, break down, hit, etc.) by force majored, disaster (such as floods, fires, earthquakes, lightning, typhoon, etc.), the destruction of computer interface failure, human error (such as drowning, lost, not safekeeping, etc.) or due to other non-normal use.
Damaged by computer virus or detoxification.
Damaged due to pressure or interference due to physical or electronic and electromagnetic power surge and misuse, lightning, static electricity, fire or other force majored.
Damage due to exposure to or stored in improper environment (including high temperature, low temperature or high humidity environment).
The final interpretation for quality warranty term and after sales service term is owned by Supertechina (Shanghai) Electronic Co., Ltd. The above contents comply with state regulations which are the first laws.