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After-sale service

    Supertechina (Shanghai) Electronic Co., Ltd. will provide comprehensive and perfect, continuously follow the customers and tackle the problems in time, so the customers can use the products and service from Supertechina (Shanghai) Electronic Co., Ltd. happily.

Problem solutions:
    The earliest solution
    The promptest solution
    The most reasonable solution

Customers follow:
    Provide the latest quotation
    Update the products quotation in time
    Market analysis report

    If the products and service from Supertechina (Shanghai) Electronic Co., Ltd. will be problems and deficiency in quality, we will provide the service based on the following terms.
   
    From the time of purchasing from Supertechina (Shanghai) Electronic Co., Ltd., we will provide the according quality-warranty terms.
    In the quality warranty time, you can choose to change or fix the goods if non artificial operating reasons.
    Definition of quality warranty time:
    The quality warranty time starts from purchasing the goods from Supertechina (Shanghai) Electronic Co., Ltd., and confirmed by the original purchasing documents such as sales contract, proforma invoice, commercial invoice, packing list etc.
    Replacement and repair terms:
    Replacement terms: Within quality warranty term period, if the non-device compatibility issues, or man-made damaged problem, contact us to replace the products (only the products replaced, accessories, documents and gift box not in replacement range. The replaced products are only new products and good working products. Within quality warranty term period, if the products are not produced, the replaced products are new styled products.
    Repairing terms: Within quality warranty term period, if the products are in the problems which are in the scope of repairing free of charges, contact us to repair the products freely.
   
    If the products and service are in the following terms, Supertechina (Shanghai) Electronic Co., Ltd., will not fix the goods free of charges.
    Can not provide original purchasing documents and proof.
    Transform, disassemble and fix the goods privately without the notice of Supertechina (Shanghai) Electronic Co., Ltd.,
    Anomalies due to external forces caused by bending, deformation, etc. and products cases broken.
    Damaged due to non-operating the products based on the user manual.
    Damaged (such as beating, fall, break down, hit, etc.) by force majored, disaster (such as floods, fires, earthquakes, lightning, typhoon, etc.), the destruction of computer interface failure, human error (such as drowning, lost, not safekeeping, etc.) or due to other non-normal use.
    Damaged by computer virus or detoxification.
    Damaged due to pressure or interference due to physical or electronic and electromagnetic power surge and misuse, lightning, static electricity, fire or other force majored.
    Damage due to exposure to or stored in improper environment (including high temperature, low temperature or high humidity environment).

    The final interpretation for quality warranty term and after sales service term is owned by Supertechina (Shanghai) Electronic Co., Ltd. The above contents comply with state regulations which are the first laws.

 

 

 

 

Quality service

    Supertechina (Shanghai) Electronic Co., Ltd. will carry out the following quality policy and develop the following quality objectives.

Quality policy
    The most advanced technology, the most excellent quality, the most systematical   service
    Excellent employee & advanced theory create top international brand
    Severe quality control & timing quality inspection reach the most excellent products

Quality aim
    Technology approaches international best level
    With the defect ratio near zero
    Completely meet the customer demands
    Supertechina (Shanghai) Electronic Co., Ltd. will execute the according quality policy for all the products and services from it:

Flash products-USB flash drive and flash memory card:
    5-year quality warranty: If non artificial operating reasons, all the products is freely fixed within 5 years, and if not able to be fixed, freely changed.

Non flash products:
    1-year quality warranty: If non artificial operating reasons, all the products is freely fixed within 1 year, and if not able to be fixed, freely changed.

Remark:
    This quality policy is only for products only not for all the accessories and package
    The products non-produced are not in the quality warranty term.

General support

    Supertechina (Shanghai) Electronic Co., Ltd. provides varied products & service solutions based on different customers’ demands, meets the customers’ demands comprehensively, and develops new products & service in order to serve customers better based on changing market and new demands.

    Supertechina (Shanghai) Electronic Co., Ltd. produces for customers all over the world based on OEM and ODM. Also we support customers with best customers' service, good quality service and sufficient after-sale service in order to build long and sincere business.

Products: 
    Producing best quality products; Developing new products and new design continuously

Logo imprint:
    Printing the goods based on customers’ demands

Package:
    Producing new designed package based on customers’ demands

Logistics:
    Supertechina (Shanghai) Electronic Co., Ltd. cooperated with many famous logistics enterprises and provided sea shipment, air shipment, road transportation, air express shipment, train shipment etc.

Additional service:
    Providing additional service based on additional demands of customers

    Supertechina (Shanghai) Electronic Co., Ltd. strive hard to produce the best quality products and provide the best service.

Customer service

Service Aim
     With our heart, with customers satisfaction

Service promise
     So long as you can provide your ideas, we Supertechina will work for you

Basic Service
     Quality is the company’s life
     Service is the safeguard of brands

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Telephone: +86-21 59965712 59967690 59967818       Fax: +86-21 59995909              Email: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.
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